FAQ

How do I find out about new editions of the guide?

If you would like to be notified when the latest edition of the guide is published, sign up to our newsletter using the form on the Home page. Also follow @tynetotweed on social media for further updates.

How do I advertise in the guide?

You can receive our media information pack by using the form on the About page. Alternatively, email sales@tynetotweed.co.uk and a member of the team will contact you to discuss your requirements.

How can I be included in the guide?

If you would like to be included in the next edition please get in touch by using the contact form on our contact page and a member of the team will reply as soon as possible.

Can I buy a printed edition while in the North East?

You can pick up Tyne to Tweed across the North East – it will be on sale at newsagents, book shops, retailers, attractions and service stations across our region. A digital option can also be purchased from our website.

When will my order arrive?

You will receive a notification when we have dispatched your item. Your item will be posted using Royal Mail Second Class as standard.

If your item hasn’t arrived 10 days after you placed your order, please email tynetotweed@offstonepublishing.co.uk and a member of team will be happy to assist you.

How much does delivery cost?

UK delivery is £1.95 via Royal Mail Second Class. We do not currently offer delivery outside the UK from our website.

Do you deliver to my location?

We currently only deliver to UK addresses via our website. For delivery outside the UK, please email tynetotweed@offstonepublishing.co.uk and we will be happy to arrange payment and dispatch for you.

I ordered multiple publications, will they be sent together?

Orders placed together will generally be shipped together. If this isn’t the case, please allow 10 working days for all your items to arrive. You can contact us at tynetotweed@offstonepublishing.co.uk and a member of team will be happy to assist you.

What happens if I'm not in for the delivery?

Our publications are sent as large letters, so they will be posted through your letterbox.

What do I do if my publication arrives damaged?

If your item arrives damaged please email us at tynetotweed@offstonepublishing.co.uk with some photographs of the item so we are able to follow this up with Royal Mail. We will also be able to arrange sending out a replacement for you.

Can I return the guide?

We have a 14-day return policy. If you’re not completely satisfied with your publication please email us at tynetotweed@offstonepublishing.co.uk to arrange returning the item and issuing your refund. 

We do not offer refunds on our digital editions.

What size is your guide?

The guide is 220 pages and the dimensions are 148mm (width), 295mm (height) and 9mm (depth).

What do I do if I have a different question?

if you have any other questions, please get in touch with us using our contact page and we will get back to you as soon as possible.

Explorers with this guide in their hands are sure to make the most of their visit to the North East – whether they’re returning for their annual family trip or making their first visit